Junior IT Support Technician

Job Description

As a Junior IT Support Technician, you'll be the first point of contact for our users in need of technical assistance. You will provide support for hardware, software, and networking issues while ensuring a smooth operation of our IT systems. If you're passionate about technology and enjoy troubleshooting, this role is perfect for you!

Responsibilities

• Manage the user onboarding process for new employees.
• Assist in the setup of hardware and configuration of software.
• Provide exceptional customer service to all users.
• Monitor network performance and escalate any issues.
• Contribute to team discussions for process improvement.

Requirements

Education

• Relevant IT certification (e.g. CompTIA A+)

Experience

• 1-2 years of experience in IT support or desktop support

Technical Skills

• Mac OS

Soft Skills

• Customer Service

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT service management and ticketing systems.
• Knowledge of basic scripting: Familiarity with basic scripting languages for automation.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Employee wellness programs
• Training and certification support

Company Culture

• Growth Orientation: We prioritize personal and professional growth through workshops and training.
• Inclusivity: We value diverse backgrounds and perspectives, cultivating an inclusive culture.