IT Support Technician

Job Description

Looking for an IT Support Technician based in Johannesburg who thrives in a fast-paced environment. Your responsibilities will include responding to support requests, maintaining hardware, and assisting with software installations. The right candidate will have excellent problem-solving skills and a passion for technology.

Responsibilities

• Respond to IT service requests and issues in a timely manner.
• Maintain an inventory of all IT assets and ensure proper allocation.
• Troubleshoot network issues and perform basic networking tasks.
• Train users on new software applications and features.
• Provide recommendations for IT improvements based on user feedback.
• Monitor and report on the performance of IT systems and tools.
• Collaborate with other team members on IT-related projects.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of cybersecurity principles: Familiarity with security measures and protocols.
• Experience with cloud solutions: Exposure to cloud-based services such as AWS or Azure.

Benefits

• Comprehensive health insurance package
• Annual skills training budget
• Team-building events
• Employee referral incentives

Company Culture

• Diversity: An inclusive environment where everyone's voice is heard and valued.
• Flexibility: Support for flexible working hours and remote working options.
• Wellness: Promoting work-life balance and employee wellness through various initiatives.