IT Support Technician

Job Description

We are looking for an IT Support Technician to join our technical team in Johannesburg. You will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and maintaining IT systems.

Responsibilities

• Respond promptly to IT support requests and provide resolution.
• Assess and prioritize support tickets based on urgency.
• Maintain inventory of IT equipment and supplies.
• Ensure data protection and backup procedures are followed.
• Assist with network and server administration.
• Conduct user training and workshops on IT systems.
• Prepare reports on support desk activity and service improvement.

Requirements

Education

• Diploma or Degree in Computer Science or related field

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Software Troubleshooting
• VPN Setup

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Understanding of IT Service Management best practices.
• Experience in system administration: Hands-on experience with server management and administration.

Benefits

• Comprehensive health and dental insurance
• Annual bonus based on performance
• Access to wellness programs
• Remote work opportunities

Company Culture

• Diversity: We believe in a diverse workforce that reflects the community we serve.
• Work-Life Balance: We support a healthy work-life balance for all of our employees.