IT Technician

Job Description

Our Durban office is seeking an IT Technician to provide essential support, including troubleshooting and resolving technical issues. Ideal candidates will have experience in hardware and software maintenance. This is a great opportunity to grow your skills in a collaborative team atmosphere.

Responsibilities

• Maintain and support IT infrastructure, including servers and networks.
• Perform regular system updates and patches.
• Troubleshoot software-related issues and offer solutions.
• Assist with hardware installations and setups.
• Engage with vendors for repairs and purchases.
• Train staff on new technologies and applications.
• Ensure compliance with IT policies and security protocols.
• Manage inventory of IT assets and supplies.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows and Linux Operating Systems
• Networking Technologies
• Hardware Troubleshooting

Soft Skills

• Excellent Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with ITIL best practices: Knowledge of ITIL processes and service management frameworks.
• Experience with remote support tools: Ability to use tools for providing remote assistance effectively.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours and environment
• Opportunity for professional development

Company Culture

• Team Spirit: We believe in teamwork and collaboration to achieve greater innovation.
• Growth Mindset: Emphasis on continuous learning and development for all employees.
• Inclusive Environment: Diversity and inclusion are at the heart of our company culture.