Medical Office Supervisor

Job Description

We are seeking a Medical Office Supervisor to oversee the daily operations of our healthcare facility in Cape Town. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a passion for providing exceptional patient care. This role involves managing staff, coordinating patient appointments, and ensuring compliance with healthcare regulations.

Responsibilities

• Ensure the smooth operation of the medical office by overseeing staff and processes.
• Evaluate and improve patient care practices in collaboration with healthcare providers.
• Coordinate training programs for new staff and ongoing training for existing employees.
• Handle patient complaints and feedback to ensure continuous improvement.
• Monitor and manage office supplies and inventory.
• Assist with budgeting and financial oversight of the office operations.

Requirements

Education

• Bachelor's degree in Business Administration or Healthcare Management
• Certification in Medical Office Management is a plus

Experience

• 5+ years of experience in healthcare management or supervisory roles

Technical Skills

• Healthcare Management Software
• Regulatory Compliance

Soft Skills

• Conflict Resolution
• Organizational Skills

Certifications

• Registered Health Information Administrator (RHIA)
• Basic Life Support (BLS)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in Quality Assurance in Healthcare: Demonstrated experience implementing quality assurance practices in a healthcare setting.
• Proficiency in creating healthcare protocols: Able to develop and implement effective healthcare protocols and guidelines.

Benefits

• Health and wellness programs for staff
• Retirement savings plan with employer contribution
• Paid time off and holidays
• Supportive work environment with a focus on employee well-being

Company Culture

• Innovation: We focus on innovation in healthcare practices and strive for excellence.
• Diversity and Inclusion: Our team is diverse, and we embrace inclusivity to reflect our community.
• Employee Empowerment: We empower our team members to take initiative and make meaningful contributions.