IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Durban, where you will be responsible for providing exceptional IT support, managing hardware and software systems, and ensuring user satisfaction. Your expertise will help us deliver top-notch IT services, enabling our staff to work efficiently and effectively.

Responsibilities

• Handle support inquiries via phone, email, and in person
• Assist in configuring user desktops and laptops
• Coordinate third-party support to resolve technical issues
• Provide guidance on using various software applications
• Ensure compliance with security protocols and policies
• Manage IT documentation and training materials
• Support mobile device management and usage
• Work with vendors on IT-related purchases
• Track and manage IT inventory and asset records
• Provide feedback to IT leadership on system performance and user needs

Requirements

Education

• Bachelor's degree in IT or related field

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Active Directory
• IT Security

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Experience in a fast-paced IT environment: Ability to handle high-pressure situations and multiple tasks.
• Familiarity with ticketing systems: Experience with helpdesk software for managing support tickets.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Opportunities for professional growth
• Work-life balance initiatives

Company Culture

• Values-based Culture: We operate on strong values of integrity, respect, and dedication.
• Positive Work Atmosphere: An environment that nurtures creativity and innovation.
• Growth-oriented: We encourage personal and professional development.