IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Johannesburg. The successful candidate will handle technical support requests, provide troubleshooting assistance, and ensure optimal IT system performance. Your role will be crucial in maintaining our company's IT infrastructure and supporting our users effectively.

Responsibilities

• Support users in a multi-platform environment, ensuring minimal downtime.
• Implement security measures to safeguard IT systems.
• Assist in configuring and maintaining network devices, including routers and switches.
• Troubleshoot and resolve connectivity issues for users.
• Provide feedback on system performance and user experience.

Requirements

Education

• Diploma in Information Technology or a related field
• Bachelor's degree in Computer Science is preferable

Experience

• 2-4 years of experience in an IT support capacity

Technical Skills

• Hardware Support
• Remote Support Tools
• Software Installation

Soft Skills

• Time Management
• Attention to Detail

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Microsoft Certified: Azure Fundamentals: Basic understanding of cloud services and how they're provided with Microsoft Azure.
• Experience with ticketing systems: Proficiency in using ticketing systems for tracking and managing IT support requests.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Work-from-home flexibility
• Professional development opportunities

Company Culture

• Team Spirit: We believe in fostering a strong team dynamic where collaboration and mutual support are key.
• Innovation: Encouraging new ideas and creative problem-solving to keep us at the forefront of technology.
• Diversity: We value diversity in our team and strive for an inclusive workplace.