Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to oversee our operations in Durban. The ideal candidate will have a proven track record in the hospitality industry, with strong leadership skills to manage staff and enhance guest satisfaction.

Responsibilities

• Direct the daily operations of our hospitality establishment.
• Supervise, train, and mentor staff to ensure optimal performance.
• Establish operational policies to enhance guest experience.
• Respond to guest feedback and complaints effectively.
• Maintain budgetary controls and financial documentation.
• Collaborate with marketing for promotional strategies.
• Uphold health and safety standards across the venue.
• Manage supply chain relationships for service delivery.
• Drive a customer-centric culture within the team.

Advantageous

• Knowledge of local tourism trends: Understanding of the local tourism market to better serve guests.
• Familiarity with property management software: Experience with software systems for operational management.

Benefits

• Comprehensive benefits package including health care
• Generous leave entitlements
• Discounted rates for staff at our facilities
• Opportunities for career advancement

Company Culture

• Innovation: We encourage new ideas and creative solutions to enhance guest satisfaction.
• Employee Recognition: Hard work is valued and recognized at every level.
• Sustainability Focused: We strive to make environmentally-friendly choices in our operations.