IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical support, troubleshooting IT issues, and providing assistance to ensure optimal performance of all IT systems. This role demands a proactive approach, excellent communication skills, and a strong knack for problem-solving. You will assist both employees and clients, ensuring that technology needs are met swiftly and efficiently.

Responsibilities

• Assist in maintaining IT security protocols and measures.
• Participate in IT projects and initiatives as required.
• Coordinate with other departments regarding IT requirements.
• Compile regular reports on support metrics and issues.
• Stay updated with the latest technology trends and best practices.
• Ensure backup and disaster recovery processes are followed.

Requirements

Education

• IT Certification (CompTIA A+ or equivalent)
• Bachelor's degree in IT or related field is preferred.

Experience

• 4+ years in a technical support role

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Experience with ticketing systems: Familiar with managing support tickets in systems like Jira or Zendesk.
• Scripting knowledge: Basic scripting skills in languages like PowerShell or Python.

Benefits

• Comprehensive medical aid plan
• Flexible working arrangements
• Professional development opportunities
• Employee assistance programs

Company Culture

• Innovation: Encouraging creativity and innovative thinking is essential to our success.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Recognition: We acknowledge and celebrate the contributions of our team members.