IT Support Technician

Job Description

Become a part of our innovative team as an IT Support Technician! Your role will involve supporting users with their technology needs, proactively diagnosing and resolving IT-related issues, and playing a pivotal role in ensuring the efficiency of our systems and services.

Responsibilities

• Respond to requests for technical assistance in person, over the phone, and via remote support.
• Identify and troubleshoot hardware and software issues.
• Educate users about available IT resources and services.
• Assist in maintaining the organization's IT inventory.
• Monitor ticketing systems and provide timely updates.
• Document solutions and create knowledge base articles.
• Participate in IT projects and recommend improvements to systems.
• Perform preventative maintenance on IT equipment.
• Collaborate with external vendors for equipment repairs and service.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2-3 years of experience in IT support or technical assistance

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite

Soft Skills

• Communication
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with help desk software: Familiarity with ticketing systems like Zendesk or Freshdesk.
• Knowledge of basic coding principles: Understanding of programming languages such as HTML, CSS or JavaScript.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Collaborative Environment: We value teamwork and open communication among all staff members, fostering a culture of shared ideas and solutions.
• Continuous Learning: Encouragement for ongoing professional development and knowledge sharing in the technological field.
• Inclusive Work Culture: We are committed to diversity and strive to create an inclusive workplace.