IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in the vibrant city of Cape Town. You'll provide essential support, maintaining IT systems, troubleshooting issues, and collaborating with team members to enhance user experience. We're seeking a proactive individual who thrives under pressure and is eager to help others navigate their technical challenges.

Responsibilities

• Respond to and resolve IT support tickets in a timely manner.
• Monitor network performance and troubleshoot issues as needed.
• Assist with the upgrade and maintenance of IT infrastructure.
• Create and manage user accounts and permissions within systems.
• Collaborate with other departments to understand their technical needs.
• Participate in IT projects to enhance system capabilities.
• Assist with data backups and recovery processes.
• Provide technical support during company events and trainings.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Linux administration
• Networking fundamentals
• Helpdesk software (e.g., Zendesk)

Soft Skills

• Customer service orientation
• Communication skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with cloud services (AWS or Azure): Hands-on experience with cloud platforms and services.
• Knowledge of cybersecurity best practices: Understanding of security principles and practices in IT.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Training and development opportunities
• Flexible working hours

Company Culture

• Team Spirit: We cultivate a friendly and collaborative work environment, encouraging teamwork and mutual respect.
• Innovative Thinking: We believe in fostering creativity and innovative solutions to challenges.
• Continuous Improvement: We support and provide opportunities for professional growth and ongoing learning.