IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Johannesburg. You will focus on providing top-tier support to our employees, resolving technical issues, and ensuring a smooth workflow in our IT infrastructure. The right candidate will bring a customer-oriented approach and technical expertise to our organization.

Responsibilities

• Provide first-level IT support to employees, resolving issues related to hardware and software.
• Perform troubleshooting for various technical problems as they arise.
• Install and configure computer hardware, software, systems, and networks.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Document issues and solutions in the ticketing system for future reference.
• Assist in training staff on IT systems and procedures as needed.
• Conduct regular maintenance on IT equipment.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Troubleshooting
• Networking
• Windows/Linux OS
• Remote Support Tools

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT service management software.
• Knowledge of cybersecurity best practices: Understanding of security protocols and user data protection.

Benefits

• Competitive salary
• Health and wellness benefits
• Training and professional development opportunities
• Flexible working hours

Company Culture

• Team Spirit: We promote a collaborative environment where everyone's input matters.
• Innovation: We encourage out-of-the-box thinking and innovative solutions.
• Employee Development: We believe in continuous learning and support our employees' growth.