Search Marketing Strategist

Johannesburg Full-time R33,333 - R50,000 / Month
(R400,000 - R600,000 / Year)

Job Description

We're on the hunt for a Search Marketing Strategist to join our passionate team. You will play a pivotal role in analyzing customer behaviour and crafting strategies that enhance their experience with our products and services. If you enjoy improving customer satisfaction through data-driven insights and creative approaches, this might be the perfect role for you.

Responsibilities

  • Research and analyze current customer journey processes.
  • Develop strategies that enhance user experience.
  • Collaborate with data analytics to derive actionable insights.
  • Ensure adherence to customer experience best practices.
  • Manage projects aimed at improving customer interaction touchpoints.
  • Lead cross-functional teams in implementing customer-centric initiatives.
  • Report on the effectiveness of customer experience strategies.
  • Advocate for the customer perspective in all aspects of service delivery.

Requirements

Education
  • Bachelor's degree in Marketing, Business Management, or a related field
Experience
  • 5+ years of experience in a similar role focusing on customer experience strategy
Technical Skills
  • Statistical Analysis
  • SEO and SEM
Soft Skills
  • Analytical Thinking
  • Collaboration
Certifications
  • Customer Experience Management (CEM) Certification
  • Digital Marketing Institute Certification
Languages
  • English: Fluent

Advantageous

  • Experience managing customer feedback platforms: Experience with tools to gather and analyse customer feedback effectively.
  • Understanding of omni-channel customer engagement: In-depth understanding of omni-channel strategies to enhance customer communication.

Benefits

  • Comprehensive health and wellness benefits
  • Generous leave policies including annual, sick, and family leave
  • Flexible work hours
  • Support for education and training programs

Company Culture

  • Team Collaboration: We prioritize collaboration across all teams to drive results.
  • Accountability: We hold ourselves accountable to our customers and each other.
  • Respect and Integrity: We value respect and integrity in all interactions and decisions.
Status: Closed