Search Marketing Strategist

Job Description

We're on the hunt for a Search Marketing Strategist to join our passionate team. You will play a pivotal role in analyzing customer behaviour and crafting strategies that enhance their experience with our products and services. If you enjoy improving customer satisfaction through data-driven insights and creative approaches, this might be the perfect role for you.

Responsibilities

• Research and analyze current customer journey processes.
• Develop strategies that enhance user experience.
• Collaborate with data analytics to derive actionable insights.
• Ensure adherence to customer experience best practices.
• Manage projects aimed at improving customer interaction touchpoints.
• Lead cross-functional teams in implementing customer-centric initiatives.
• Report on the effectiveness of customer experience strategies.
• Advocate for the customer perspective in all aspects of service delivery.

Requirements

Education

• Bachelor's degree in Marketing, Business Management, or a related field

Experience

• 5+ years of experience in a similar role focusing on customer experience strategy

Technical Skills

• Statistical Analysis
• SEO and SEM

Soft Skills

• Analytical Thinking
• Collaboration

Certifications

• Customer Experience Management (CEM) Certification
• Digital Marketing Institute Certification

Languages

• English: Fluent

Advantageous

• Experience managing customer feedback platforms: Experience with tools to gather and analyse customer feedback effectively.
• Understanding of omni-channel customer engagement: In-depth understanding of omni-channel strategies to enhance customer communication.

Benefits

• Comprehensive health and wellness benefits
• Generous leave policies including annual, sick, and family leave
• Flexible work hours
• Support for education and training programs

Company Culture

• Team Collaboration: We prioritize collaboration across all teams to drive results.
• Accountability: We hold ourselves accountable to our customers and each other.
• Respect and Integrity: We value respect and integrity in all interactions and decisions.