IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions SA, you'll play a vital role in ensuring our clients receive excellent technical support. This includes troubleshooting hardware and software issues, configuring systems, and providing user training. Ideal candidates will possess strong problem-solving skills and a passion for technology.

Responsibilities

• Respond to support tickets in a timely fashion.
• Collaborate with vendors for hardware repairs and replacements.
• Assist in setting up IT equipment for new employees.
• Perform system audits and provide reports.
• Assist the IT Manager with strategic planning.
• Stay current with IT trends and developments.
• Assist in the creation of IT documentation and training materials.
• Deliver excellent customer service to all users.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Linux OS
• IT Security

Soft Skills

• Adaptability
• Problem-solving

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• MCITP Certification: Microsoft Certified IT Professional certification.
• Experience in a helpdesk environment: Previous experience working in a service desk setup.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave provisions
• Access to training programs and certifications
• Team-building events and social activities

Company Culture

• Continuous Learning: We promote a culture of continuous learning and encourage our staff to pursue professional development.
• Work-Life Balance: We value work-life balance and offer flexible hours to suit our employees' needs.
• Recognition: We appreciate hard work and dedication, offering recognition programs to celebrate our staff's achievements.