Order Clerk

Job Description

We are on the lookout for a detail-oriented Order Clerk to manage customer orders and ensure accurate processing in our busy e-commerce environment. The ideal candidate should have strong organizational skills, a customer-focused mindset, and the ability to work collaboratively with internal teams.

Responsibilities

• Respond to customer inquiries and provide excellent customer service.
• Coordinate with suppliers to facilitate timely product deliveries.
• Conduct regular audits of customer data to maintain accuracy.
• Support the team in achieving monthly and quarterly sales targets.
• Assist with special projects as needed.

Requirements

Education

• Matric Certificate
• Diploma in Business Administration or Commerce is advantageous

Experience

• 2+ years of experience in customer service or sales environment

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Effective Communication
• Problem-Solving

Languages

• English: Fluent

Advantageous

• Experience in Fast-Paced Environments: Ability to thrive in a busy and dynamic work environment.
• Knowledge of Consumer Products: Familiarity with consumer products and market trends in retail.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan
• Flexibility to work remotely on occasion
• Access to employee training programs

Company Culture

• Team Collaboration: We believe that great work is done collaboratively, fostering teamwork throughout the company.
• Continuous Improvement: We embrace a culture of continuous learning and development through feedback and training.
• Social Responsibility: We are committed to giving back to the community and participating in social initiatives.