IT Support Technician

Job Description

We are searching for a dedicated IT Support Technician to join our vibrant team in Port Elizabeth. The successful candidate will provide essential support to our clients, troubleshoot issues, and ensure a seamless IT experience.

Responsibilities

• Serve as the main point of contact for technical support requests.
• Conduct regular maintenance on systems to ensure optimal performance.
• Implement IT policies and ensure compliance among users.
• Coordinate with external service providers for specialized support.
• Document and track user requests and resolutions in ticketing system.
• Provide feedback on common issues and user experiences.
• Assist in the evaluation and selection of new software tools.
• Support remote work tools and troubleshoot related issues.
• Manage IT inventory including hardware and software assets.
• Update and maintain training materials for IT systems.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3-4 years of experience in IT support roles

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud computing services such as AWS or Azure.
• Knowledge of ITIL framework: Understanding of the ITIL framework for better service management.

Benefits

• Comprehensive health insurance
• Performance bonuses based on key performance indicators
• Flexible work hours
• Dedicated budget for training and certifications

Company Culture

• Diversity Focused: We embrace diversity and foster an inclusive workplace.
• Continuous Learning: We encourage our employees to pursue continuing education and personal growth.
• Community Engagement: Our values include giving back to the community through volunteer efforts.