Claims Manager

Job Description

We are seeking a highly skilled Claims Manager to oversee our claims process in Durban. This role involves evaluating claims, managing the claims team, and ensuring compliance with regulatory standards to enhance customer satisfaction.

Responsibilities

• Drive the success of the claims team by establishing performance targets and KPIs.
• Engage in negotiations with clients and service providers when necessary.
• Analyze claims data for trends and insights to reduce future claims.
• Ensure compliance with all statutory and regulatory requirements applicable to claims management.

Requirements

Education

• Bachelor's degree in a relevant field such as Business Administration
• Professional certification in claims management is preferred

Experience

• 5+ years of professional experience in claims handling and management

Technical Skills

• Data Analysis
• Insurance Regulations
• Customer Relationship Management

Soft Skills

• Leadership
• Negotiation

Certifications

• Chartered Insurance Institute (CII) Qualification
• Insurance Risk Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of emerging trends in the insurance sector: Deep understanding of market trends to drive innovative solutions.
• Proven track record of improving customer satisfaction ratings: Experience implementing customer feedback initiatives.

Benefits

• Attractive salary package with annual reviews.
• Full medical and dental coverage.
• Paid time off for holidays and wellness days.
• Ongoing training and career advancement opportunities.

Company Culture

• Innovation Driven: We encourage creative problem-solving and innovative thinking across all levels.
• Respect and Integrity: We value diversity, respect our colleagues, and insist on integrity in all actions.
• Work-Life Balance: We promote a balanced approach to work, supporting employees' mental and physical well-being.