IT Support Technician

Job Description

We are looking for an IT Support Technician to join our team in Johannesburg. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of our IT systems. You will play a critical role in assisting users and maintaining the integrity of our IT infrastructure.

Responsibilities

• Respond to user requests and inquiries in a timely manner.
• Diagnose and fix technical issues for desktop and mobile systems.
• Implement IT policies and procedures across the department.
• Manage software licenses and compliance.
• Perform regular system maintenance checks.
• Train new users on IT systems and best practices.
• Ensure all data is backed up properly.
• Engage in continuous learning and training to stay current with technology trends.
• Assist in project implementations and upgrades.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or technical roles

Technical Skills

• Active Directory
• Helpdesk Software

Soft Skills

• Customer Service
• Teamwork

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with managing and troubleshooting VoIP technologies.
• Knowledge of scripting languages: Experience with scripting for automation tasks.

Benefits

• Comprehensive medical aid
• Annual performance bonuses
• Flexible working arrangements
• Regular team-building events

Company Culture

• Continuous Learning: We support our employees in their pursuit of learning and professional growth.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.
• Respect and Integrity: Our workplace is built on principles of respect and integrity towards everyone.