IT Support Technician

Job Description

We are on the hunt for an IT Support Technician to join our Stellenbosch team. In this role, you'll be the first point of contact for all IT-related issues, providing desktop support, troubleshooting, and ensuring smooth operational workflows. Ideal candidates will have a proactive approach to problem-solving and a passion for technology.

Responsibilities

• Act as the point of contact for IT support queries from the staff.
• Perform root cause analysis on recurring issues.
• Ensure timely updates to IT documentation and manuals.
• Assist in troubleshooting network connectivity problems.
• Support the deployment of IT projects and upgrades.
• Collaborate with team members to improve existing IT processes.
• Monitor and report on IT issues and solutions.
• Provide training sessions for employees on new systems.
• Contribute ideas to enhance overall IT department productivity.

Requirements

Education

• Higher National Diploma in Information Technology
• Relevant professional certifications are highly preferred

Experience

• 3-5 years of hands-on experience in technical support roles

Technical Skills

• VoIP Technologies
• Remote Support Tools
• Cloud Services Management

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Experience in scripting languages like Python or Bash: Knowledge of scripting for automating IT tasks and processes.
• Experience with IT project management methodologies: Familiarity with Agile or other project management frameworks.

Benefits

• Comprehensive health insurance and wellness programs
• Retirement savings plan with employer contributions
• Work-life balance initiatives
• Career growth opportunities within the company

Company Culture

• Innovation: Our team focuses on innovative solutions to enhance our service delivery and customer satisfaction.
• Community Engagement: We believe in giving back to the community and participating in local initiatives.