IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician. In this role, you will handle technical inquiries, maintain server systems, and assist in IT projects that enhance our organizational efficiency.

Responsibilities

• Respond to user requests for IT assistance in a timely manner.
• Ensure compliance with IT security policies and procedures.
• Monitor and maintain system performance and security.
• Assist with user management and technical documentation.
• Collaborate with IT team members on ongoing projects.

Requirements

Education

• Higher Certificate in IT or equivalent qualifications

Experience

• 3+ years in an IT support or help desk role

Technical Skills

• Customer Service Skills
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ITIL best practices: Knowledge of ITIL framework and its application in support services.
• Familiarity with cloud services (AWS, Azure): Basic understanding of cloud computing services.

Benefits

• Market-related salary and bonuses
• Comprehensive medical aid
• Retirement fund
• Professional development opportunities

Company Culture

• Supportive Environment: We prioritize a supportive environment that promotes teamwork and shared success.
• Continuous Learning: We believe in continuous learning and provide training to help our employees grow.
• Diversity and Inclusion: We value diversity and strive to create an inclusive workspace for all.