IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Port Elizabeth. This role is crucial for maintaining our IT infrastructure and supporting our staff with their technical needs, ensuring smooth operations every day.

Responsibilities

• Provide first-line technical support to users in person, via phone, and through remote access.
• Troubleshoot hardware and software issues promptly and effectively.
• Install and configure computer systems, software, and peripherals.
• Maintain and update records of IT inventory and usage.
• Assist in network and server maintenance tasks as needed.
• Document and maintain the knowledge base of solutions for common issues.
• Coordinate with third-party vendors for specialized support and repairs.
• Train users on new technologies and equipment as required.

Advantageous

• Experience with ticketing systems: Familiar with managing support requests using software like Zendesk or Jira.
• Knowledge of cybersecurity principles: Understanding of security best practices and tools.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Paid time off and holiday leave
• Opportunities for professional development
• Friendly team environment

Company Culture

• Team Collaboration: We value teamwork and foster an inclusive environment.
• Innovation: Encouraging new ideas and continuous improvement in operations.
• Employee Growth: Supportive of career development and personal progression.