Field Service Representative

Job Description

We are looking for a dedicated Field Service Representative to join our team. This role involves on-site technical support, troubleshooting, and maintenance of our innovative products. If you have a passion for customer service and technical prowess, we want you on our team!

Responsibilities

• Perform on-site maintenance and troubleshoot issues with pest control systems.
• Document all service activities in the company CRM.
• Communicate effectively with customers to understand their needs.
• Engage with cross-functional teams to resolve customer concerns.
• Maintain a high level of professionalism while on-site.
• Assist in training new team members as needed.
• Participate in health and safety meetings.
• Monitor inventory levels for necessary parts and supplies.
• Follow up with customers post-service to ensure satisfaction.
• Promote company products and services during customer interactions.

Requirements

Education

• Matric Certificate with Mathematics and Science
• National Diploma in a relevant technical field preferred

Experience

• 2+ years of experience in field service or related roles.

Technical Skills

• Technical knowledge of pest control equipment
• Use of hand and power tools

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Certification in pest control or related field: Professional certification that demonstrates expertise in pest management.
• Experience with ISO quality standards: Familiarity with ISO quality standards for service delivery.

Benefits

• Competitive salary package.
• Medical aid and retirement benefits.
• Opportunity for training and development.
• Flexible working hours.

Company Culture

• Team Environment: We foster a collaborative team environment where everyone's contributions are valued.
• Commitment to Excellence: We aim for excellence in every aspect of our work, ensuring top-notch service to our customers.
• Openness to Feedback: We practice openness to feedback and strive to improve continuously.