Retail Manager

Job Description

We are looking for a dynamic Retail Manager to oversee our Durban location. This role involves managing daily operations, ensuring stock availability, and coaching team members to deliver outstanding service. You'll play a vital role in enhancing our brand's reputation and achieving sales targets.

Responsibilities

• Direct daily operations to meet performance goals.
• Inspire and coach retail team to provide top-notch service.
• Oversee inventory management to ensure product availability.
• Create exciting promotions driving traffic to the store.
• Handle customer queries efficiently and effectively.
• Review sales data to enhance operational efficiency.
• Train team members on product knowledge and sales techniques.
• Ensure the store environment is welcoming and well-maintained.
• Implement inventory control measures to reduce losses.
• Support regional strategy implementation through effective operations.

Requirements

Education

• Diploma in Retail Management or relevant qualification

Experience

• 5 years of experience in a supervisory role within retail

Technical Skills

• Retail Operations Management
• Sales Data Analysis

Soft Skills

• Team Building
• Conflict Resolution

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Strong negotiation skills: Ability to negotiate with suppliers and manage vendor relationships.
• Experience in training programs: Experience developing and delivering training programs for staff.

Benefits

• Comprehensive health benefits
• Annual leave and sick leave
• Career development opportunities
• Staff events and activities
• Pension fund contributions

Company Culture

• Inclusivity: We celebrate diversity and foster an inclusive workplace.
• Continuous improvement: We strive for continuous improvement in everything we do.
• Fun workplace: We believe in having fun while achieving results and exceeding expectations.