Retail Store Manager

Job Description

As a Retail Store Manager at Retail Excellence Group, you will oversee daily operations of the store in Port Elizabeth. You'll drive sales, manage staff, and ensure outstanding customer service. Your leadership will be key in fostering a positive work culture and achieving business objectives.

Responsibilities

• Supervise daily store activities and address operational challenges.
• Enhance customer satisfaction through effective service strategies.
• Monitor sales trends and adjust strategies accordingly.
• Ensure all employees are trained and aware of safety protocols.
• Develop employee schedules to meet business needs.
• Create reports for upper management on store performance.
• Foster a positive and inclusive environment for staff and customers.
• Collaborate with regional teams on company initiatives.

Requirements

Education

• Matric or equivalent qualification
• Diploma or Degree in Retail Management is preferred

Experience

• Minimum 5 years of experience in a retail management role

Technical Skills

• Sales Strategies
• Customer Relationship Management

Soft Skills

• Leadership
• Adaptability

Languages

• English: Fluent

Advantageous

• Understanding of visual merchandising techniques: Able to create appealing store displays to attract customers.
• Previous experience with budgeting and financial reporting: Proficient in managing budgets and analyzing financial performance.

Benefits

• Comprehensive health benefits and insurance
• Incentives for achieving sales targets
• Flexible working hours within retail environment
• Training and development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace where everyone feels valued.
• Employee Development: We invest in our employees, providing training and growth opportunities to advance their careers.
• Work-Life Balance: We promote a healthy work-life balance, recognizing the importance of personal well-being.