IT Support Technician

Job Description

We are in search of an IT Support Technician to join our dedicated team in East London. The ideal candidate will have a solid foundation in technical support, troubleshooting, and IT service management. This role is perfect for someone who enjoys helping others and has a knack for resolving technical issues efficiently.

Responsibilities

• Act as the first line of support for technical inquiries.
• Assist with the maintenance and performance of IT systems.
• Perform routine audits of systems and software.
• Coordinate with vendors for repairs and maintenance of IT systems.
• Stay updated on technical knowledge and best practices.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in a relevant field is advantageous

Experience

• 3+ years of experience in IT support, helpdesk or technical support roles

Technical Skills

• Linux OS
• Cloud Computing

Soft Skills

• Adaptability
• Problem-solving

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with mobile device management (MDM) systems: Experience managing mobile devices in a corporate environment.
• Experience in a retail IT environment: Specific experience in providing IT support in a retail setting.

Benefits

• Comprehensive health insurance
• Retirement fund contributions
• Work-life balance programs
• Paid training and certifications

Company Culture

• Innovation Focus: We prioritize innovative solutions and encourage creative thinking among our employees.
• Diverse Workplace: We respect and celebrate diversity, creating an inclusive atmosphere for everyone.
• Community Engagement: We actively engage in community development initiatives and give back to our local community.