IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play a crucial role in maintaining and enhancing our clients' IT infrastructures. This position requires excellent customer service skills, technical expertise, and a proactive approach to problem-solving. You will collaborate with team members to provide timely support and solutions.

Responsibilities

• Identify and escalate complex issues to senior technicians as needed.
• Ensure effective communication with users regarding the status of their inquiries.
• Participate in user training sessions on new technologies.
• Assist with data backup and recovery processes.
• Help maintain documentation for IT policies and procedures.
• Stay updated with industry trends and technological advancements.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent experience
• Relevant IT certifications are a plus

Experience

• 2-4 years of experience in IT support or a similar role

Technical Skills

• Mac OS
• IT Security

Soft Skills

• Effective Communication
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud computing environments: Exposure to cloud platforms and services like AWS or Azure is beneficial.
• Experience in customer relationship management (CRM): Familiarity with CRM software to manage client interactions.

Benefits

• Enhancement of skills through training programs
• Annual leave and public holiday pay
• Team-building activities and events
• Inclusive work culture that values diversity

Company Culture

• Innovative Thinking: We encourage fresh ideas and innovative approaches in all our projects.
• Work-Life Balance: We promote a healthy work-life balance to ensure our employees' well-being.
• Community Engagement: We believe in giving back to the community through various outreach initiatives.