IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance to our clients in East London. The ideal candidate will have experience in troubleshooting hardware and software issues, installing systems, and managing user accounts. You'll play a crucial role in ensuring a smooth tech environment for our clients.

Responsibilities

• Handle incoming support tickets and resolve issues efficiently.
• Assist in the management of IT inventory and supplies.
• Conduct regular checks on IT systems and applications.
• Collaborate with the IT team to improve support processes.
• Stay updated on the latest technology trends and tools.
• Provide feedback on IT services for continuous improvement.

Requirements

Education

• Degree in Computer Science or IT-related fields
• Additional certifications in IT support are a plus

Experience

• 2+ years in a technical support role or similar position

Technical Skills

• Linux operating systems
• Remote support tools

Soft Skills

• Teamwork
• Customer service

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Previous work in a customer-facing position is an advantage.
• Familiarity with ITIL framework: Understanding of ITIL practices for effective service management.

Benefits

• Comprehensive health coverage
• Retirement savings plan
• Annual bonus based on performance
• Opportunities for advancement within the company

Company Culture

• Diversity and Inclusion: We celebrate diversity and encourage a work environment where everyone feels included.
• Growth Mindset: We believe in continuous learning and development for all our team members.
• Customer-Centric Approach: Our focus is on exceeding customer expectations and providing top-notch IT solutions.