IT Support Technician

Job Description

We are in search of an IT Support Technician to join our team in Bloemfontein. The ideal candidate will have a strong foundation in IT administration and support, and the ability to troubleshoot hardware and software issues effectively. This position involves providing technical support to end-users, maintaining network infrastructure, and ensuring all IT systems run smoothly.

Responsibilities

• Serve as the first point of contact for IT support-related inquiries.
• Diagnose and resolve technical hardware and software issues.
• Configure and manage user accounts and permissions.
• Conduct regular system evaluations and audits.
• Provide training and support for new technology implementations.
• Collaborate with vendors for necessary upgrades or repairs.
• Prepare reports on IT support activities and performance metrics.

Requirements

Education

• Diploma in Computer Science or equivalent
• Bachelor's degree in IT is a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Technical Support
• Virtualization Technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with helpdesk ticketing systems for tracking support requests.
• Basic knowledge of scripting languages: Understanding of scripting for automation within IT systems.

Benefits

• Medical aid options
• Retirement fund contributions
• Flexible working hours
• Training and certification reimbursement

Company Culture

• Innovation Focus: We encourage innovative thinking and welcome new ideas from all team members.
• Work-Life Balance: We support a healthy work-life balance through flexible scheduling.
• Employee Recognition: We value our employees and regularly recognize their contributions.