IT Support Technician

Bloemfontein FULL TIME R16,667 - R25,000 / Month
(R200,000 - R300,000 / Year)

Job Description

We are in search of an IT Support Technician to join our team in Bloemfontein. The ideal candidate will have a strong foundation in IT administration and support, and the ability to troubleshoot hardware and software issues effectively. This position involves providing technical support to end-users, maintaining network infrastructure, and ensuring all IT systems run smoothly.

Responsibilities

  • Serve as the first point of contact for IT support-related inquiries.
  • Diagnose and resolve technical hardware and software issues.
  • Configure and manage user accounts and permissions.
  • Conduct regular system evaluations and audits.
  • Provide training and support for new technology implementations.
  • Collaborate with vendors for necessary upgrades or repairs.
  • Prepare reports on IT support activities and performance metrics.

Requirements

Education
  • Diploma in Computer Science or equivalent
  • Bachelor's degree in IT is a plus
Experience
  • 3+ years of experience in IT support roles
Technical Skills
  • Technical Support
  • Virtualization Technologies
Soft Skills
  • Teamwork
  • Adaptability
Certifications
  • CompTIA Network+ Certification
  • ITIL Foundation Certification
Languages
  • English: Fluent

Advantageous

  • Experience with ticketing systems: Familiarity with helpdesk ticketing systems for tracking support requests.
  • Basic knowledge of scripting languages: Understanding of scripting for automation within IT systems.

Benefits

  • Medical aid options
  • Retirement fund contributions
  • Flexible working hours
  • Training and certification reimbursement

Company Culture

  • Innovation Focus: We encourage innovative thinking and welcome new ideas from all team members.
  • Work-Life Balance: We support a healthy work-life balance through flexible scheduling.
  • Employee Recognition: We value our employees and regularly recognize their contributions.
Status: Closed