IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you will assist in troubleshooting and resolving technical problems, manage IT equipment, and contribute to the smooth running of our IT infrastructure. You will ensure our users have the support they need to perform their roles effectively.

Responsibilities

• Serve as the first line of support for IT-related issues.
• Assist in the deployment of new software and updates.
• Monitor IT systems for performance and security issues.
• Communicate effectively with users to understand and resolve their issues.
• Work with external vendors for equipment and software support.
• Ensure compliance with company IT policies and procedures.
• Prepare user guides and documentation for IT support processes.
• Continually seek to improve efficiency and user satisfaction.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years of IT support experience

Technical Skills

• Linux Operating Systems
• Cloud Technologies

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud platforms like AWS or Azure: Ability to assist with cloud-based systems and support.
• Basic programming knowledge: Understanding of programming languages for scripting tasks.

Benefits

• Comprehensive health coverage including dental and vision
• Annual performance bonuses
• Investment in educational opportunities for personal growth
• Work-life balance initiatives

Company Culture

• Team Collaboration: Teamwork is at our core. We encourage collaboration across all departments.
• Continuous Learning: We promote continuous learning and adaptability in our technology-driven world.
• Diversity and Inclusion: Our diverse team comes from various backgrounds, enhancing our creativity and problem-solving capabilities.