E-commerce Specialist

Job Description

As an E-commerce Specialist, your role will involve managing the entire online sales process. You will collaborate with marketing, logistics, and customer service teams to ensure seamless operations and high customer satisfaction rates.

Responsibilities

• Lead the development of our e-commerce platform to improve user experience.
• Establish and maintain relationships with vendors and suppliers.
• Coordinate promotional events and sales campaigns.
• Track sales data and prepare insightful reports for management.
• Conduct user testing and implement changes based on feedback.
• Maintain compliance with e-commerce regulations and best practices.
• Plan and execute email marketing campaigns to engage customers.
• Monitor website traffic and customer engagement metrics.
• Work with logistics to enhance supply chain operations.
• Engage with customers to address inquiries and enhance satisfaction.

Requirements

Education

• Bachelor's degree in Business Administration or E-commerce
• A Master's degree in E-commerce is preferred

Experience

• 4-6 years of experience in e-commerce operations

Technical Skills

• Email Marketing
• PPC Advertising
• HTML/CSS

Soft Skills

• Creativity
• Time Management

Certifications

• Certified E-commerce Specialist
• Digital Marketing Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with Content Management Systems: Experience with CMS like WordPress to manage website content.
• Experience in A/B Testing: Knowledge of A/B testing methods to optimize marketing campaigns.

Benefits

• Comprehensive medical aid coverage
• Generous leave policies
• Opportunities for professional development
• Work-life balance initiatives

Company Culture

• Continuous Learning: We encourage continuous learning and professional growth.
• Employee Empowerment: We empower employees to take ownership of their work.
• Community Focused: We are dedicated to giving back to the community through various initiatives.