IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician based in East London to provide top-notch technical support and administration. You will manage IT requests, resolve technical issues, and maintain optimal system performance. This is a fantastic opportunity to grow your skills in a vibrant environment.

Responsibilities

• Act as the first point of contact for technical support.
• Diagnose and resolve network issues and provide user support.
• Perform regular system and software updates.
• Set up new computer systems and perform necessary configurations.
• Document all support interactions and system changes.
• Collaborate with the team to enhance IT processes.
• Participate in IT training sessions and workshops.
• Assist in maintaining inventory of hardware and software.

Advantageous

• Experience in cybersecurity practices: Knowledge of basic cybersecurity principles and practices.
• Backup and recovery solutions experience: Understanding of data backup and disaster recovery processes.

Benefits

• Comprehensive health insurance package
• Employee assistance programmes
• Flexible working arrangements
• Opportunities for career advancement

Company Culture

• Innovation: We thrive on innovation and creative solutions to meet our clients' needs.
• Continuous Improvement: We are committed to continuously improving our processes and services.
• Work-Life Balance: We promote a healthy work-life balance for our employees.