Account Manager

Job Description

We are seeking an experienced Account Manager to join our growing team in Port Elizabeth. The successful candidate will be responsible for managing client accounts, developing strong relationships, and achieving sales targets. This role requires excellent communication skills, a proactive approach, and a passion for driving results.

Responsibilities

• Act as the main point of contact for assigned accounts, fostering strong relationships.
• Prepare detailed proposals and presentations for potential clients.
• Monitor account performance metrics and adjust strategies as necessary.
• Assist clients with inquiries or issues regarding services.
• Collaborate with sales and marketing teams to create targeted campaigns.
• Maintain accurate records of client interactions and sales activities.
• Conduct market research to understand competitive landscape and customer preferences.
• Manage client onboarding processes to ensure a smooth transition.
• Collect and analyze feedback from clients to improve service delivery.
• Support the sales team in achieving overall business objectives.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree is advantageous

Experience

• 3+ years of experience in account management or sales role

Technical Skills

• Sales Strategy Development
• CRM Software
• Market Analysis

Soft Skills

• Communication Skills
• Negotiation Skills
• Problem Solving

Certifications

• Certified Sales Professional (CSP)
• Project Management Certification is a plus

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of Digital Marketing: Familiarity with digital marketing strategies and tools.
• Experience with ERP Systems: Hands-on experience with Enterprise Resource Planning systems.

Benefits

• Competitive salary with performance bonuses
• Medical aid and pension plan
• Flexible working hours
• Opportunities for professional development

Company Culture

• Teamwork: We promote a culture of collaboration and unity, believing that teamwork drives success.
• Innovation: We encourage our staff to think creatively and bring new ideas to the table.
• Integrity: We value integrity and transparency in all dealings with clients and team members.