Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to lead our team in Durban. You will be responsible for overseeing operations, ensuring excellent guest experiences, and implementing effective marketing strategies. This role requires a strong leader with a passion for hospitality and a keen understanding of market trends.

Responsibilities

• Direct the daily operations of the hospitality establishment.
• Foster a positive team culture and high employee morale.
• Drive marketing initiatives that resonate with target demographics.
• Ensure financial goals are achieved through effective budget management.
• Maintain compliance with all relevant regulations.
• Establish strong community relations to enhance brand presence.
• Leverage customer feedback for continuous improvement.
• Coordinate events that showcase the venue's offerings.
• Guide team members in delivering exceptional service.
• Collaborate across departments to enrich guest experiences.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality related field
• Master's degree preferred

Experience

• 5+ years in a managerial role within the hospitality sector

Technical Skills

• Event Management
• Revenue Management

Soft Skills

• Leadership
• Adaptability

Certifications

• Certified Hospitality Executive (CHE)
• Basic First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of social media marketing: Proven experience in leveraging social media to enhance brand visibility.
• Experience with guest feedback platforms: Experience in utilizing platforms to gather and analyze guest feedback.

Benefits

• Comprehensive health and dental insurance
• Annual performance bonuses
• Discounted stays at our properties
• Training and certification programs

Company Culture

• Inclusivity: We value diverse perspectives and create an inclusive workplace where everyone feels at home.
• Work-Life Balance: We understand the importance of balancing work and personal life and support our team in achieving this.