IT Support Technician

Job Description

We are searching for an IT Support Technician who is passionate about technology and helping others. In this role, you will provide technical support, resolve IT issues, and ensure the smooth functioning of our IT systems. Ideal candidates will possess strong problem-solving skills and an eagerness to learn.

Responsibilities

• Deliver exceptional customer service to all users.
• Perform regular maintenance on IT systems and applications.
• Assist in the implementation of new IT solutions.
• Keep technical documentation up to date.
• Stay current on IT trends and best practices.

Requirements

Education

• Diploma in Computer Science or Information Technology
• Bachelor's degree in IT or related field is preferred

Experience

• 2+ years of IT support experience

Technical Skills

• Mac OS
• Help Desk Software

Soft Skills

• Problem-Solving
• Customer Service

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Familiarity with Virtualization Technologies: Experience with VMware or similar virtualization platforms.
• Understanding of Cybersecurity Principles: Knowledge of basic cybersecurity practices and protocols.

Benefits

• Comprehensive medical aid options
• Paid leave and public holidays
• Employee assistance program
• Training and development opportunities

Company Culture

• Innovation: We encourage innovative thinking and creativity within our team.
• Respect and Integrity: We believe in treating everyone with respect and integrity, fostering a positive workplace culture.
• Work-Life Balance: We prioritize work-life balance and provide flexible working options.