IT Support Technician

Job Description

We are seeking an IT Support Technician to join our growing team in East London. The ideal candidate will provide technical support to our clients and staff, ensuring all systems run smoothly and efficiently. You will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining IT equipment.

Responsibilities

• Resolve issues escalated from junior support staff.
• Conduct user training and provide support for software applications.
• Collaborate with IT team to improve support processes.
• Ensure compliance with IT security policies and procedures.
• Participate in system upgrades and implementations.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Customer service
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with Help Desk software: Experience using tools like Zendesk or Freshdesk.
• Understanding of VoIP systems: Knowledge of Voice over IP technology and support.

Benefits

• Comprehensive health coverage
• Flexible work hours
• Training and certification reimbursement
• Team-building events and activities

Company Culture

• Diversity: We embrace diversity and inclusivity in our workplace.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Innovation: Our culture fosters innovation and creative thinking.