IT Support Technician

Job Description

We are seeking an IT Support Technician based in Kimberley to provide excellent technical support to our customers. The ideal candidate will be adept at troubleshooting hardware and software issues, ensuring seamless IT operations for our clients.

Responsibilities

• Respond to service tickets promptly and effectively.
• Assist in the setup of new workstations and peripherals.
• Manage user accounts and access rights.
• Perform daily backups and data recovery tasks.
• Collaborate with other IT staff to improve support processes.
• Resolve network connectivity issues.
• Provide insights for improving user experience.
• Ensure system security and data protection compliance.

Advantageous

• Experience with virtualization technologies: Knowledge of VMware or Hyper-V for virtual environment management.
• Cisco Certified Network Associate (CCNA): Certification in networking fundamentals.

Benefits

• Comprehensive health coverage
• Retirement savings plan with employer contribution
• Flexible hours and options for remote work
• Professional development and training opportunities

Company Culture

• Continuous Improvement: We believe in continuous improvement and offer opportunities for professional growth and skill enhancement.
• Team Collaboration: We value collaboration and teamwork, striving to achieve common goals together.
• Work-life Balance: We promote a healthy work-life balance and support flexible working arrangements.