Insurance Claims Handler - Durban - Insurance

Job Description

As an Insurance Claims Handler, you'll play a pivotal role in managing insurance claims, assessing liability, and ensuring client satisfaction. We're looking for a detail-oriented professional with a knack for problem-solving and customer service. Your expertise will help our clients during their most challenging times.

Responsibilities

• Review and analyze claims applications and supporting documents.
• Coordinate with healthcare providers and other parties to expedite claims.
• Manage incoming claims-related queries from clients effectively.
• Document all interactions and maintain detailed claims files.
• Assist in training junior staff on claims handling procedures.
• Monitor claims for compliance with policy terms and conditions.
• Provide feedback for process improvements based on client experiences.
• Ensure compliance with legal and regulatory standards in claims processing.
• Actively participate in team meetings and training to share insights.
• Support with ad-hoc projects within the claims department.

Requirements

Education

• Relevant diploma in insurance or risk management
• Higher qualification is preferred

Experience

• 3-5 years of working experience in the insurance industry

Technical Skills

• Claims Negotiation
• Data Analysis

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• CII Insurance Qualification
• Compliance Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with insurance software systems: Familiarity with industry-standard software for claims management.
• Bilingual capabilities: Ability to communicate effectively in both English and another official language.

Benefits

• Competitive salary package.
• Medical aid contributions.
• Provident fund contributions.
• Annual bonuses based on performance.

Company Culture

• Team-Oriented Environment: We foster a collaborative workplace culture that values teamwork and shared success.
• Continuous Learning: Our team promotes ongoing professional development and training opportunities.
• Value Diversity: We are committed to diversity and inclusion, embracing varied perspectives and backgrounds.