IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Durban team. The ideal candidate will provide technical support and troubleshooting assistance for software and hardware issues, ensuring optimal functionality for our clients. You will play a crucial role in maintaining IT systems and supporting users with their technology needs.

Responsibilities

• Provide technical support across various IT platforms.
• Troubleshoot hardware and software issues for end-users.
• Assist in setting up and configuring new workstations.
• Manage and maintain IT inventory and assets.
• Document and track support interactions using help desk software.
• Train users on new systems and applications.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Networking
• Windows and Linux OS

Soft Skills

• Customer service
• Teamwork

Certifications

• CompTIA A+
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity basics: Awareness of security protocols and measures.
• Experience with ticketing systems: Familiarity with help desk software to track issues.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Support for professional development
• Flexible hours and leave policies

Company Culture

• Collaboration: Our culture thrives on teamwork, fostering mutual respect and innovative thinking.
• Continuous Improvement: We're dedicated to personal and professional growth, encouraging our team to pursue learning opportunities.
• Diversity and Inclusion: We value a diverse workforce and strive to create an inclusive environment for all.