IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Durban team. The ideal candidate will provide technical support and troubleshooting assistance for software and hardware issues, ensuring optimal functionality for our clients. You will play a crucial role in maintaining IT systems and supporting users with their technology needs.

Responsibilities

• Deliver expert support to resolve technical inquiries.
• Perform regular system maintenance and updates.
• Collaborate with external vendors for support resolutions.
• Participate in IT projects and initiatives.
• Monitor and optimize IT service delivery.
• Develop user training documents and guides.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years in an IT support role

Technical Skills

• VoIP Systems
• Remote Desktop Support

Soft Skills

• Analytical skills
• Communication skills

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Understanding of cloud computing environments.
• Experience with Active Directory management: Hands-on experience with user and group management.

Benefits

• Comprehensive health insurance
• Opportunity for remote and flexible work arrangements
• Ongoing training and career growth opportunities
• Retirement savings plans with employer matching

Company Culture

• Innovation: Encouraging creativity to solve problems and embrace new technologies.
• Work-Life Balance: We understand the importance of personal time and support flexible working arrangements.
• Respect and Integrity: We uphold high ethical standards and treat our employees and clients with respect.