IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing top-notch support to users through various channels. This role requires excellent problem-solving skills and the ability to work under pressure while assisting clients with their IT needs.

Responsibilities

• Manage and prioritize support tickets in the help desk system.
• Collaborate with vendors for warranty repairs or replacements.
• Conduct performance monitoring and assessments of technical systems.
• Provide recommendations for hardware and software purchases.
• Engage in continuous learning of new software and technology trends.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Active Directory
• VPN Technologies

Soft Skills

• Time Management
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of cybersecurity measures to protect IT systems.
• Experience with project management tools: Familiar with tools like Jira or Trello for managing tasks.

Benefits

• Comprehensive health and wellness programs
• Paid time off and public holidays
• Team-building activities and events
• Potential for career advancement and growth

Company Culture

• Work-Life Balance: We prioritize work-life balance to ensure our employees lead fulfilling personal and professional lives.
• Innovation: We encourage innovative ideas and creativity at all levels for continuous improvement.
• Employee Recognition: We celebrate our employees' successes and contributions, fostering a culture of recognition.