IT Support Technician

Job Description

We are on the lookout for an IT Support Technician in Cape Town to join our growing team. The successful candidate will have a passion for technology and a knack for solving problems, providing top-notch technical support to our clients while maintaining IT systems and infrastructure.

Responsibilities

• Handle user support tickets from inception to resolution.
• Troubleshoot and repair malfunctioning IT equipment.
• Assist in creating and updating user documentation and guides.
• Collaborate on IT projects as needed for service improvement.
• Maintain records and documentation of IT support activities.
• Support the management of user accounts and permissions.
• Educate users about security best practices.

Requirements

Education

• Relevant IT Certifications (e.g., CompTIA A+, Microsoft Certified)
• Degree in Computer Science is an advantage

Experience

• 1-3 years of experience in a helpdesk or support role

Technical Skills

• Linux Operating Systems

Soft Skills

• Time Management

Languages

• English: Fluent

Advantageous

• Basic scripting knowledge (e.g., PowerShell): Ability to automate tasks with scripting languages.
• Experience with remote desktop tools: Familiar with tools for remote support and help.

Benefits

• Comprehensive health and dental plans
• Paid time off and holidays
• Employee training and education programs
• Supportive work culture

Company Culture

• Continuous Improvement: We encourage ongoing learning and provide resources for personal and professional growth.
• Customer Focus: Our commitment to excellent service drives our daily operations and decision-making.