IT Support Technician

Job Description

We are seeking a skilled IT Support Technician in Durban to help maintain our IT infrastructure. This position involves troubleshooting hardware and software issues, offering support to end-users, and ensuring that all systems operate efficiently. If you're passionate about technology and delivering quality support, we want you on our team.

Responsibilities

• Resolve user queries and issues regarding software applications.
• Support the implementation of new technology solutions.
• Train staff on new technologies and applications.
• Ensure compliance with IT policies and best practices.
• Assist with procurement of IT equipment and services.
• Work closely with external vendors for support when necessary.
• Participate in continuous training to stay current with technology.
• Maintain a positive relationship with end-users and promote technological solutions.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1-3 years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud platforms like AWS or Azure.
• Knowledge of mobile device support: Experience in supporting mobile devices and applications.

Benefits

• Health insurance coverage
• Generous leave policies
• Professional development opportunities
• Company events and team-building activities

Company Culture

• Team Spirit: We cultivate a supportive environment where teamwork and collaboration thrive.
• Innovation-driven: Continuous improvement and innovative solutions are at the heart of what we do.