IT Support Technician

Job Description

We are seeking a skilled IT Support Technician in Durban to help maintain our IT infrastructure. This position involves troubleshooting hardware and software issues, offering support to end-users, and ensuring that all systems operate efficiently. If you're passionate about technology and delivering quality support, we want you on our team.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Troubleshoot and resolve IT-related problems in a timely manner.
• Maintain and configure computers, networks, and other technology equipment.
• Assist in setting up user accounts and profiles.
• Help with IT inventory management and software licensing.
• Document technical issues and resolutions.
• Conduct user training sessions on software and system functionalities.
• Implement and manage security measures to protect data and resources.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1-3 years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• CompTIA A+ certification: A valuable certification demonstrating proficiency in IT fundamentals.
• Knowledge of ITIL processes: Understanding of ITIL framework for service management best practices.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Team Spirit: We cultivate a supportive environment where teamwork and collaboration thrive.
• Innovation-driven: Continuous improvement and innovative solutions are at the heart of what we do.