IT Support Technician

Job Description

We are currently seeking a proactive IT Support Technician to join our dedicated team in Port Elizabeth. The ideal candidate will be responsible for providing first-class technical support to our clients and ensuring smooth IT operations. You will troubleshoot issues, manage software updates, and assist with hardware installations. If you have a passion for technology and customer service, we want to hear from you.

Responsibilities

• Respond to support requests in a timely manner to minimize downtime.
• Develop and implement IT policies to ensure effective support operations.
• Assist in managing IT projects and installations.
• Monitor system performance and perform regular security checks.
• Help identify opportunities for improving IT services.
• Build and maintain strong relationships with clients for ongoing support.

Requirements

Education

• Diploma in Information Technology or computer-related field

Experience

• 1-3 years of experience in IT support

Technical Skills

• Technical Troubleshooting
• IT Support Ticketing Systems

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with CRM systems: Knowledge of Customer Relationship Management tools and their functionalities.
• Basic knowledge of programming languages: Familiarity with languages like Python or JavaScript is a plus.

Benefits

• Comprehensive health and wellness benefits
• Annual bonus structure
• Training programs and workshops
• Team-building activities

Company Culture

• Innovation Focus: We thrive on innovation, pushing our team to explore new technologies and ideas.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexible working arrangements.
• Supportive Environment: Our culture emphasizes support and encouragement, helping each employee to reach their fullest potential.