IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical assistance and support for our internal teams in Johannesburg. The ideal candidate will have a solid understanding of computer systems, hardware, and software to help troubleshoot issues and maintain efficient IT operations.

Responsibilities

• Act as the first point of contact for IT support issues.
• Diagnose hardware and software faults.
• Assist in the training and onboarding of new employees on IT systems.
• Maintain inventory of IT equipment and software licenses.
• Support the implementation of IT solutions for business needs.
• Perform routine audits of systems and software.
• Collaborate with external vendors for hardware repairs.
• Stay current with technology trends to improve IT support services.

Requirements

Education

• Relevant qualifications in IT or Computer Science

Experience

• 3+ years of IT support experience

Technical Skills

• Linux OS
• Hardware Troubleshooting

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• ITIL Certification: ITIL-certified for understanding best practices in IT service management.
• Experience in a corporate environment: Experience working in a corporate IT department is a plus.

Benefits

• Comprehensive healthcare package
• Retirement savings plan with company matching
• Continuous learning and development support
• Work-life balance initiatives

Company Culture

• Open Communication: We promote open dialogue and transparency within the team.
• Supportive Environment: We provide support for personal and professional growth.
• Learning and Development: We encourage employees to pursue ongoing training and education.