Retail Manager

Job Description

As a Retail Manager, you'll lead our retail team in Port Elizabeth to enhance customer satisfaction, drive sales, and ensure efficient store operations. The ideal candidate has proven experience in retail management, strong leadership skills, and a passion for delivering exceptional customer service.

Responsibilities

• Direct and coordinate activities of the retail team to achieve sales goals.
• Monitor and evaluate employee performance and provide feedback.
• Develop and implement store policies and procedures.
• Conduct regular audits of the inventory for accuracy.
• Manage scheduling and staff recruitment.
• Lead promotional events and ensure effective execution.
• Build customer relationships to enhance loyalty.
• Provide training to new employees on store operations.
• Address any operational issues affecting store performance.
• Continuously seek ways to improve processes and enhance profitability.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Retail Management diploma is preferred

Experience

• 3-5 years of experience in retail management

Technical Skills

• Leadership
• Sales Strategy

Soft Skills

• Communication
• Customer Service

Certifications

• Retail Management Certificate
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with E-commerce platforms: Familiarity with online retail sales strategies and technology.
• Knowledge of inventory management systems: Proficient in using retail management software to track sales and inventory.

Benefits

• Competitive salary with performance-based bonuses
• Health insurance benefits
• Employee discounts on products
• Opportunities for career advancement

Company Culture

• Team Spirit: We believe in the power of teamwork and collaboration.
• Customer Focus: Our customers are at the heart of everything we do.
• Learning Environment: We encourage continuous learning and support professional development.