IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our Bloemfontein office. The ideal candidate will be responsible for managing and resolving technical issues faced by our users while ensuring optimal operation of IT resources.

Responsibilities

• Resolve user technical queries and provide solutions.
• Maintain hardware and software inventories.
• Ensure compliance with company IT policies and standards.
• Document all support interactions and technical procedures.
• Assist with onboarding new employees regarding IT services.

Requirements

Education

• Diploma or Bachelor’s degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux Operating Systems
• Hardware Troubleshooting

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Familiarity with cloud computing services: Experience with AWS or Azure cloud services.
• Project management experience: Experience in managing small IT projects or initiatives.

Benefits

• Comprehensive medical aid coverage
• Annual bonuses based on performance
• Company-sponsored training and certifications
• Work-from-home options available

Company Culture

• Innovation Focus: We foster a culture of innovation, always looking for new ways to improve our services.
• Employee Well-Being: We prioritize our employees’ well-being and work-life balance.
• Open Communication: We value open communication and ensure every voice is heard in our decision-making process.