IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will be the first point of contact for our clients experiencing technical issues. Your expertise in troubleshooting and problem-solving will help our clients efficiently resolve their concerns. You'll work closely with various teams to ensure IT systems are effective, maintaining high standards for technology support.

Responsibilities

• Provide first-line technical support to clients via phone, email or in person.
• Diagnose and troubleshoot hardware and software issues.
• Support network infrastructure and ensure connectivity.
• Assist in the installation and configuration of IT systems.
• Implement preventative maintenance strategies.
• Document and maintain records of issues and resolutions.
• Collaborate with team members to improve service delivery.
• Train users on new software tools and technologies.
• Ensure compliance with IT policies and procedures.
• Stay updated with emerging technologies relevant to IT support.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications (e.g. CompTIA A+, Network+) preferred

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows Operating Systems
• Networking

Soft Skills

• Customer Service
• Time Management

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g. AWS, Azure): Familiarity with managing cloud-based applications and services.
• Knowledge of cybersecurity best practices: Understanding of key security concepts to protect systems and data.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for career growth and advancement
• Flexible working arrangements

Company Culture

• Teamwork: We promote a collaborative atmosphere where team members support one another to achieve common goals.
• Innovation: We encourage creative solutions and are open to new ideas that enhance our services.
• Continuous Improvement: Our culture emphasizes growth and learning, allowing team members to enhance their skills and knowledge.