Booking Supervisor

Job Description

The Booking Supervisor plays a pivotal role in overseeing the reservation process, ensuring top-notch service delivery and managing a dedicated team of reservation agents. This position requires excellent leadership skills and the ability to maintain accurate booking records while optimizing occupancy rates.

Responsibilities

• Manage daily operations of the reservation team, ensuring high performance standards.
• Respond to customer queries and resolve issues promptly to maintain satisfaction.
• Ensure top-tier accuracy in bookings and invoice processing.
• Track booking patterns to identify growth opportunities in service delivery.
• Prepare and present reports on team performance and booking metrics for review.
• Coordinate with other departments to ensure seamless service delivery.
• Stay abreast of new technologies that can streamline reservation processes.
• Conduct regular team meetings to assess performance and share feedback.

Requirements

Education

• Bachelor's degree in Hospitality, Tourism, or a related field

Experience

• 3-5 years of experience in a supervisory or leadership role within the hospitality or tourism sector.

Technical Skills

• Proficient in reservation systems (e.g., Sabre, Amadeus)
• Microsoft Office Suite

Soft Skills

• Leadership
• Customer Service

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in revenue management strategies: Advanced knowledge in optimising revenue through strategic pricing and booking management.
• Knowledge of social media marketing: Basic understanding of leveraging social media for promotion and customer engagement.

Benefits

• Competitive salary package
• Health and wellness benefits
• Professional development opportunities
• Flexible work arrangements

Company Culture

• Teamwork: We foster a collaborative environment where teamwork is crucial for success.
• Customer-centric approach: Our focus is always on delivering exceptional service to our customers.
• Growth and Development: Commitment to employee development and growth opportunities.