Hotel Manager

Job Description

We are seeking a highly motivated Hotel Manager with a passion for hospitality to oversee our operations in Johannesburg. The successful candidate will lead our team to ensure exceptional guest experiences while managing all hotel functions. You will play a crucial role in enhancing guest satisfaction, ensuring compliance with industry regulations, and driving hotel profitability.

Responsibilities

• Direct and coordinate hotel services such as housekeeping, front office, and food and beverage.
• Evaluate and improve operational efficiency across all departments.
• Strategically plan short and long-term goals for hotel growth.
• Manage guest relations, ensuring the highest levels of satisfaction.
• Conduct market analysis to identify trends and opportunities.
• Represent the hotel at industry events and networking opportunities.
• Develop and enforce policies to ensure an excellent guest experience.
• Participate in community engagement initiatives to enhance the hotel's reputation.
• Review and approve contracts and agreements with vendors and suppliers.
• Investigate and resolve guest complaints in a timely manner.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Relevant certifications are a plus

Experience

• 5+ years in a hotel or hospitality environment with management responsibilities

Technical Skills

• Operational Management
• Marketing Strategies

Soft Skills

• Problem-Solving
• Time Management

Certifications

• Hospitality Management Certification
• Wine & Spirit Education Trust (WSET) Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual abilities: Ability to communicate in multiple languages is a plus.
• Experience in boutique or luxury hotels: Background in the boutique hotel sector can drive unique guest experiences.

Benefits

• Comprehensive medical aid plan
• Performance-based bonuses
• Access to training and development programs
• Paid time off, including holidays
• Retirement savings plan

Company Culture

• Diverse and Inclusive Workforce: We embrace diversity and promote an inclusive work environment.
• Continuous Learning: We offer opportunities for ongoing training and professional growth.
• Community Engagement: Our team actively participates in community service and outreach programs.