IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Johannesburg. You will be responsible for providing technical support, troubleshooting issues, and ensuring all IT systems run smoothly. The right candidate should have a blend of technical skills and a customer-oriented mindset.

Responsibilities

• Respond promptly to IT support requests.
• Install, test, and maintain new IT systems and software.
• Assist users with account setup and permissions.
• Identify and escalate complex issues to appropriate teams.
• Stay updated on industry trends and technologies.
• Participate in maintaining cybersecurity measures.
• Help improve IT processes to enhance user experience.

Requirements

Education

• Relevant IT certifications preferred

Experience

• 3+ years of experience in a similar IT support role

Technical Skills

• Linux
• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Time management

Languages

• English: Fluent

Advantageous

• Experience with firewall setups: Knowledge of configuring and managing firewalls.
• Knowledge of IT policies: Familiarity with IT governance and related policies.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Training and development opportunities
• Paid time off and flexible hours

Company Culture

• Integrity: We believe in honesty and transparency in our operations and employee interactions.
• Diversity and Inclusion: We value diverse perspectives and strive for inclusivity in our workforce.
• Community Engagement: We actively participate in initiatives that benefit the local community.