Insurance Operations Supervisor

Job Description

We are seeking a detail-oriented Insurance Operations Supervisor to lead our operational team in Durban. The successful candidate will manage daily operations, ensure compliance with regulations, and enhance client satisfaction.

Responsibilities

• Manage daily operational activities, ensuring compliance with internal policies.
• Lead efforts to improve efficiency and streamline processes.
• Support the team in achieving sales and service targets.
• Develop client service strategies to enhance client experience.
• Prepare operational reports and present to senior management.
• Mentor and train staff on best practices in operations.
• Collaborate with underwriting and claims departments to ensure consistency.
• Stay informed about changes in regulations impacting insurance operations.
• Recognize and implement best practices in operational management.
• Engage in performance reviews and team development initiatives.

Requirements

Education

• Bachelor's degree in Management or Insurance
• Master's degree or relevant qualifications are preferred

Experience

• 5+ years in a supervisory role within insurance operations

Technical Skills

• Process Improvement
• Data Analysis

Soft Skills

• Problem-solving
• Team Management

Certifications

• Chartered Insurance Institute (CII) Accreditation
• Six Sigma Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with customer relationship management (CRM) systems: Familiarity with CRM to enhance client interaction and satisfaction.
• Knowledge of digital transformation in insurance: Awareness of the latest digital tools and trends in the insurance industry.

Benefits

• Full health insurance coverage for employees and dependents
• Generous leave policies including annual and sick leave
• Opportunity for continued education and training
• Team-building events and activities

Company Culture

• Employee Development: We are committed to the growth and professional development of our staff.
• Community Engagement: Actively participate in community service and social responsibility initiatives.
• Supportive Environment: Creating an inclusive and supportive work atmosphere for all employees.